Bill Payne, Vice President, CRM and Industries at IBM Global Process Services will discuss the history and evolution of BPO in the UK and globally. The seminar will address trends for the future of the BPO sector including: the impact for mature and emerging markets, industries, processes and locations; the value proposition of the future; what works and what doesn't in BPO deals; tips for lawyers and advisors to help the industry but not harm their clients. Bill will also look into his crystal ball and make some prediction for the BPO sector for the next 3 years.
Event and UK Chapter Chair: