HM Revenue and Customs
Advising HM Revenue & Customs, the UK's central taxing authority, on the merger of two major outsourcing contracts and the ensuing integration exercises. The project arose through the merger of two separate government departments to create HRMC. The project followed on from work on the Inland Revenue's outsourcing re-procurement exercise. (2006)
National Policing Improvement Agency.
We advised the National Policing Improvement Agency (NPIA) on a major upgrade to NPIA's contract with Airwave Services that will allow police officers to use their radios while operating anywhere on the London Underground. This project was a major extension to NPIA's core network services contract supporting all of the UK's emergency services radio platform, also a Morrison & Foerster project.
Sun Life of Canada Business Process Outsourcing.
Advised closed-book and pensions provider, Sun Life of Canada, on a second-generation business process outsourcing of policy administration services to Diligenta, the UK subsidiary of Tata Consultancy Services. (2007)
UK Borders Agency.
Advised the UK Borders Agency on its £297 million business process outsourcing contract. Services in scope include the establishment of physical rise applications centres; provision of information services; the acceptability to enroll the biometric details of all NSA applicants; and the secure transmission of all NSA applicant details. Over 200 countries are in scope to receive services. This project won the award for "e-Government excellence" at the e-Government National Awards. (2007; and ongoing)