IAOP New York City Chapter Meeting
How is it changing the value of outsourcing? What are the potential impacts and opportunities, i.e. the contact center has been used by organizations to connect with their customers for years. It has evolved so much over the years and is expected to continue changing with the rise of the Internet of Things (IOT).
The golden period of outsourcing is yet to come as IoT in itself will present a huge outsourcing opportunity globally.