Going From Good to Great in Outsourcing Relationships

Outsourcing Institute Roadshow 2007


New York, NY

Morrison & Foerster is delighted to be sponsoring the Outsourcing Institute Roadshow: New York 2007.

We all often hear about outsourcing deals "gone bad" (though the reality of the market is that the number that actually fail is smaller than typically advertised). And every now and again we hear about ones that are highly successful. But at least 80% of outsourcing relationships fall in the middle - i.e. good but not great. And while buyers are gaining cost benefits from outsourcing, they are often not at the level expected while innovation and transformation prove even more elusive goals to achieve.

  • Why do some companies make the leap to outsourcing excellence and others don't?
  • How do some buyers imbue continuous innovation and transformation into the outsourcing DNA from the very beginning?
  • How can good outsourcing relationships move to enduring greatness?

On October 23, some of the most experienced buyers of outsourcing services and leading outsourcing consultants will share their experiences, resources, and “aha moments” offering approaches to:

  • Creating realistic business cases and level-setting expectations
  • Solving cross-border and cultural issues
  • Brokering mid deal "marriage counseling"
  • Reaching beyond the account team to the line people charged with making it all work
  • Gaining productivity, innovation, and quality
  • Defining and implementing quality governance groups, models, and processes

In short, we will explore ways of ensuring more robust outsourcing relationships through consistent, ongoing improvements, constant attention, adaptation, and recognizing when there is a vendor problem, and when there are issues at the buyer level.




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