10/14/2013 12:00 p.m. - 01:15 p.m.
Outsourcing and Outsourcing | Europe
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For a recording of the presentation, click here.
Innovation is one of the most desired consequences of any outsourcing relationship but, at the same time, one of the least likely and hardest-to-achieve results. In part, this is because both customers and service providers are often too focused on “keeping the lights on” service delivery and reluctant to invest the necessary time and resources that innovation requires. Successful innovation requires genuine forethought and planning.
At a practical level, a number of steps can be taken in order to plan for the delivery of innovation. While none of these available techniques exists in a vacuum, it is possible to identify a menu of different approaches to choose from depending upon the parties’ appetite for innovation.
To add complexity, innovation becomes even harder to deliver in a multi-country outsourcing where, for example, different local affiliates may be at different levels of sophistication, and different local laws and operational norms apply. This webinar will explore the range of ways in which innovation can be introduced into an outsourcing relationship and what it takes to make innovation succeed in a pan-European outsourcing project. We will also examine the approaches and attitude to innovation in a number of key European countries.
Topics Will Include:
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