In The News

A Conversation on COVID-19 Crisis Management

Ethisphere Magazine

17 Apr 2020

Ethisphere Magazine interviewed David Newman and Miriam Wugmeister, who explore how companies are responding to the global coronavirus pandemic.

“Obviously, we’re in unprecedented times,” David said. “One of the things that Miriam and I both see in our practice, responding to cyber incidents and other short-fuse issues, is that if companies don’t have a clear quarterback and a clear decision-making structure, they aren’t nimble enough to handle these kinds of fast-moving events.”

“So many of the issues are the same,” Miriam added. “Do you have a process? Who is actually authorized to make decisions, who needs to be informed, and whose opinions do you need to gather? Do you have a cadence for regular meetings? Do you have the right cross-functional and interdisciplinary group in order to inform a decision? Because so many of the decisions we’re seeing now with COVID-19 cover employment, privacy, public health, or consumer issues. You can’t just have people working in silos.”

Read and listen to the full interview.

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