MoFo also catapults into BTI’s Client Service 30 – ranking 6th out of 650 firms serving Fortune 1000 clients
NEW YORK (November 19, 2013) – Morrison & Foerster has once again been named to the BTI Client Service A-Team, which surveys corporate counsel at Fortune 1000 companies on the client service performance of their law firms. The survey honors "stand-out law firms" that are chosen by clients as representing "the epitome of superior client service." This year, Morrison & Foerster rose to the number 6 spot for client service among the 650 law firms surveyed. MoFo rocketed up the chart from its 2013 ranking as number 48.
In addition, the firm has been named to BTI's prestigious Client Service 30 list, an elite group of the Client Service A-Team composed of just 30 firms with the highest overall scores. The BTI Client Service 30 identifies the "cream of the crop" of the BTI Client Service A-Team. These are the firms that "outperform their peers" across the 17 client service activities that drive superior client relationships. MoFo is recognized in every one of the 17 categories that are most important and influential to clients. This is the fourth time the firm has appeared on the Client Service 30 list.
According to BTI, the corporate counsel surveyed say that the firm's "forward-looking approach places Morrison & Foerster as one of the "'best in the field.'"
"Morrison & Foerster embodies client service excellence and delivers on some of the most difficult-to-master activities," BTI said, quoting clients surveyed for the report. "Clients applaud the firm for its "proactive' approach, ability to "stay abreast' of trends and changes in the industry – and translate this information into actionable "suggestions' and "forewarnings' for clients."
Michael Rynowecer, president of BTI, said, "Morrison & Foerster made significant gains in its rankings in each of the survey's 17 categories. In four of those categories – anticipates the clients' needs, deals with unexpected changes, keeps clients informed and meets core scope – Morrison & Foerster earned the highest possible marks. The firm was one of only four firms ranked "Best of the Best' in anticipating client needs, one of the survey's most important measures. It's clear that Morrison & Foerster's forward-looking approach greatly contributed to its exceptional performance in our survey."
Larren Nashelsky, chair of Morrison & Foerster, said, "Our outstanding results in this year's BTI Client Service A-Team report demonstrate that our institutional commitment to consistently delivering superior client service is producing results that our clients recognize and value."
Anna Erickson White, Morrison & Foerster's firmwide managing partner, said, "In the past few years, MoFo has undertaken a variety of important client service initiatives, including expanding our key client program, renewing our client interview program, creating a centralized pricing group to improve budgeting and matter management, and reorganizing our practice groups to enable lawyers to provide more seamless client service. As a firm, we are committed to continuing to find ways to provide the best service possible to our clients."
The BTI Consulting Group, Inc. is a Boston-based research company and management consulting firm and a leading supplier of information to the legal services industry.